• CANCELLATION POLICY 

To ensure the smooth operation of our salon and provide the best service to all our valued clients, we kindly request a deposit of $100 for all colour appointments. This deposit not only secures your booking but also allows us to allocate the necessary time and resources for your visit.

Please note that while this deposit is non-refundable, it is not an additional charge. Instead, the amount will be deducted from your final bill on the day of your appointment, making it a part of the overall cost.

In the event that you need to cancel or reschedule your appointment, including if you are sick, we kindly ask for a minimum of 24 hours' notice. This allows us the opportunity to fill your vacated spot, ensuring that our schedule runs efficiently. If you provide us with prior notice within this timeframe, your booking fee will be carried forward to your new appointment.

We understand that unexpected situations may occur, including illness or the need to care for someone who is sick. While we empathize with these circumstances, it is essential for us to find a balance between compassion and safeguarding our business's financial stability. Additionally, we want to ensure fairness for other clients who may have been unable to secure an appointment due to our fully booked schedule. Hence, we kindly ask that you contact hair&harlow Fairy Meadow on (02) 42504901 in advance to notify us if you need to cancel or reschedule your appointment.

Your cooperation and consideration are greatly appreciated. By adhering to these policies, you help us maintain a high level of service while respecting the needs of our clients and the sustainability of our small business 

• COMPLIMENTARY ADJUSTMENT PERIOD POLICY

At our salon, we are committed to ensuring that our clients leave with a hairstyle they absolutely love. Your satisfaction is of the greatest importance to us. If, for any reason, you're not completely happy with your fresh locks, we encourage you to reach out to our friendly front-of-house team within 2 weeks of your appointment. Simply give us a call or send us an email, and we'll be delighted to make any necessary adjustments, completely complimentary.

We take pride in creating an open and safe environment where you can confidently return to us for any modifications you desire. While we don't offer refunds, our main focus is to provide outstanding hair services that leave you feeling amazing every time you visit us. Your happiness and confidence are at the core of our salon's values, and we are dedicated to ensuring that you always receive exceptional hair care and an experience that exceeds your expectations.

• CHANGING OF APPOINTMENT

Are you still enjoying the freshness of your colour and loving your previous cut? That's fantastic! We kindly request that you inform us before your appointment if you wish to modify your booked services. Our stylists have allocated specific time slots for these services, and making changes is similar to canceling a booking. If a service is dropped on the day of your appointment without prior notice, there will be an additional charge of $100 or 50% of the cost of that service (whichever is lower) added to your invoice. This policy ensures fairness and helps us effectively manage our schedule.